Clk 15R - Sabc Senior Support Officer

Posting Title
CLK 15R - SABC Senior Support Officer
Position Classification
Clerk R15
Union
GEU
Work Options
Remote
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Salary Range
$57,296.54 - $64,805.30 annually
Close Date
12/14/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Post-Sec Ed & Future Skills
Ministry Branch / Division
Student Aid BC
Job Summary
Bring your strong administrative experience and superior organizational skills to this program assistance position
StudentAid BC (SABC) assists more than 200,000 eligible students and borrowers in B.C. with the cost of their post-secondary education and training through various financial assistance programs, such as student loans, grants, bursaries and scholarships. SABC is responsible for setting the strategic direction of student financial assistance within B.C., including representing the Province in federal-provincial/territorial policy negotiations to maximize federal funding for the benefit of B.C. students; and the development and management of student aid programs totalling more than $700M in combined provincial and federal funding for demand driven programs.
The StudentAid BC Branch is also responsible for the assessment of SABC applications and eligibility, and the subsequent disbursement of funds to students and institutions. In addition to providing direct service to B.C. Students, SABC collaborates with other programs and branches, both within the Ministry and across the BC Public Service, and other jurisdictions, on the development of program policies and program delivery.
The SABC Senior Support Officer (Sr. SO) supports the Student Support Team by managing and coordinating a variety of student financial assistance functions related to client service delivery and application assessment. The Sr. SO is also a resource for their colleagues, other Student Support Officers, for technical knowledge and in handling the escalation of difficult and/or contentious client issues.
Job Requirements:

• Secondary School graduation (Grade 12) or equivalent (i.e., GED).
• Minimum one (1) year experience working in a customer service environment.
• Minimum six (6) months experience providing client service in a high volume, fast paced, dynamic work environment.
• Minimum one (1) year experience interpreting and applying policy and/or legislation.
• Minimum six (6) months experience using Microsoft office, specifically Word, Excel and Outlook, at an intermediate or higher level.
  

Preference may be given to applicants with two (2) or more or more of the following:

• Post-secondary education and/or training in finance and/or experience in a financial work environment.
• Experience delivering a program providing financial benefits to clients.
• Experience working in a call centre environment.
• Experience working in a governmental environment.
• Experience with database applications
  

For questions regarding this position, please contact Nathan.Schaeffer@gov.bc.ca .
About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services

Category

Administrative Maintenance and Technicians