Commercial Insurance Broker - Account Manager

About us

We are professional, agile and customer-centric.

Our work environment includes:

• Growth opportunities
• Wellness programs
• Work-from-home days
• Relaxed atmosphere
• Casual work attire
• Safe work environment

Commercial Lines Account Manager - RIBO Licensed

Primary responsibilities include:

· Providing exceptional day to day customer service to clients – answering client questions and addressing concerns.

Primary responsibilities include:

· Providing exceptional day to day customer service to clients – answering client questions and addressing concerns. Being responsive and anticipate the clients needs.

· Embraces a sales mindset- upselling/cross-selling. Identify coverage gaps and provide recommendations to improve the clients overall protection

· Processing policy changes, rewrites, renewals

· Maintain professional relationships with colleagues, insurers and underwriters

· Comfortable with technology, digital connectivity, social media savvy

· Complete transactions in a timely and efficient manner

· Maintain customer centric approach while assisting the team in attaining all performance targets

· Assist and provide support to producers when required

· Claims reporting on behalf of the client

· Be enthusiastic and love what you do, love dealing with people and helping them

Qualifications:

· RIBO licensed is a requirement for this role. An ideal candidate will have a minimum 3 years customer service experience within an Insurance Brokerage setting

· Good working knowledge of Commercial lines insurance policies and coverages

· Proficient in the use of Computers and Applications – working knowledge of Applied EPIC, Insurance company portals, Microsoft Office/Outlook

· Team player with a sound work ethic

· Very strong attention to detail

· Strong multi-tasking and time management skills

· Excellent organizational, interpersonal, written, and oral communication skills

Most importantly you must love helping people, be a brand ambassador, and be career oriented, and not just looking for a job. If you have the enthusiasm, the passion, to help people, and like to be empowered, then you've come to the right place.

We offer flexible work arrangements to support our employees to work is a place and space where they thrive.

Job Type: Full-time

Salary: $62,000.00-$74,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Application question(s):

• Are you available to commute to the Oshawa area to attend team training and functions on average 1 time per month?

Licence/Certification:

• RIBO License (required)

Shift availability:

• Day Shift (required)

Work Location: Hybrid remote in Oshawa, ON L1J 2J9