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SalaryPosition: Part Time Overnight Concierge
Date Posted: Mar 11, 2024
Schedule: 11pm to 7am, Friday and Saturday
Reports to: Office Manager
Job Description
The Receptionist / Concierge is responsible for greeting (in-person, by telephone, e- mail enquiries) all guests to the Care Community and /or Retirement Residence; and for monitoring the safe movement and security of its residents. As part of the
Administrative staff s/he will perform other clerical duties as assigned by the Office
Manager to support the efficient and safe operation of the Care Community and / or the Retirement Residence. As a valued member of the team, the Receptionist /
Concierge demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.
RESPONSIBILITIES:
1. Reception
- Answering, screening and directing all telephone calls
- Greeting all visitors with utmost courtesy, determining nature and purpose of the visit and directing visitor to the proper location and or person as required
- Inform Team Member of Visitor’s arrival
- Answers questions and / or responds to enquiries in a prompt, professional manner
- Conducts tours for prospective Residents / families as required
- Promotes a positive / professional working environment with Service
Providers and Suppliers working with the Care Community and / or the Retirement Residence/
2. Security, Health and Safety
- Constant monitoring of alarms on exterior doors
- Monitor the arrival and departure of all residents from the Care Community and / or Retirement Residence
- Logging of resident movement both into and out of the Care Community and / or Retirement Residence
- Accurate logging of Fire drills
- Work in accordance with Sienna Health and safety Policies and Procedures and in compliance with provincial Occupational Health and Safety requirements
3. Other Administration
- Sorting and distribution of mail Mailing of all cumulated outgoing mail
- Preparing courier packages and arrange for their pick-up
- Performing incidental clerical work including typing, filing delivering messages, sorting, photocopying faxing – as assigned by the Office Manager to support the efficient operation of the care Community and / or Retirement Residence. Receiving all payments and issuing receipts for same, while complying with cash handling policies
- Assisting with inner office functions as required and as assigned by the Office Manager Supports and assists the Office Manager as required / assigned in the completion of monthly audits and in administering Accounts Payable (i.e., uploading vendor invoices into Yardi)3. Records Management
- Support and assist the Office manager in maintaining up-to-date resident listings
- Support and assist the Office Manager in the of charts and files for new resident admission
QUALIFICATIONS:
- High school diploma or equivalent
- Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet use
- Exceptional customer service
- Strong administrative detail orientation, deadline-driven and organizational skills.
- Demonstrated internal service-oriented collaboration and communication skills
Interested candidates are invited to apply to Carrie Thomas, Office Manager
Job Types: Part-time, Casual
Salary: $19.00 per hour
Expected hours: 16 per week
Benefits:
- Discounted or free food
- Employee assistance program
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Vernon, BC V1T 9G4: reliably commute or plan to relocate before starting work (required)
Work Location: In person
