Contact Centre Agent, Canadian Banking (Bilingual - French & English) Toronto

                                                                                                               
 
Requisition ID: #
We are committed to investing in our employees and helping you continue your career at Scotiabank. 
Contact Centre Agent, Canadian Banking (Bilingual - French & English) Toronto
The Scotiabank - Canadian BankingContact Centre (CBCC) team is at the heart of our operations. 
At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.  We offer a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs.
Our inclusive culture empowers our employees to make decisions that are best suited for their careers and together, we make a difference by harnessing the limitless potential that diversity offers.
Do you have a passion for creating a uniquely personal and memorable customer experience!  This position will enable you to build a career with a respectful financial institution and Canada’s most international bank.
Position Details:
o    Location: Birchmount Ave., Scarborough, Ontario
o    Start Date: February 2024 with on-site 9 weeks of training Monday to Friday
o    Full-time Position - 37.5 hours per week 
o    Bilingual - French & English 
Work Schedules: 
o    Seeking candidates available to work shifts between the hours of 7:00 am to 12:00 am.  Candidates need to be flexible as the shifts are given out on a lottery-based system.
o    Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
o    Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.
Work Arrangement:
Upon meeting required criteria, which includes but not limited to private workspace and successful completion of mandatory training, you will be considered for the potential to work in a hybrid work arrangement (remote and in-office).
What You Will Be Doing:   
                                       
•    You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
•    Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
•    Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
•    Respond to complaints and walking customers through basic troubleshooting or set up processes.
 
What you bring to the Team:
•    You’re passionate about customer service and have experience in customer-focused roles.
•    Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
•    You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
•    You have a high school diploma (or a recognized equivalent)
•    You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
We would love to work with you if you have:
•    Prior experience in customer-focused roles requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice
•    The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers
•    Strong problem-solving abilities
•    Strong communication skills – Bilingual French & English
•    A self-directed, performance-oriented approach
•    A natural curiosity positioning you to identify opportunities to maximize the customer experience
•    Strong keyboarding navigation skills and typing speed
 
#LI-Hybrid
Location(s):  Canada : Ontario : Scarborough 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.