Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Business sector
- Financial management/services
- On-site customer service
Responsibilities
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Develop, implement and evaluate communication strategies and programs
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Receive and log complaints
- Receive credit and employment applications
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- MS Outlook
- MS Windows
Type of experience
- Call centre
Area of specialization
- Collections
Additional information
Security and safety
- Basic security clearance
- Credit check
- Criminal record check
- Driver's validity licence check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Registered Education Savings Plan (RESP)
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
