Contact Centre Team Member

Princess Auto is a private, Canadian-owned company employing over 3,000 Team Members, with our Home Office in Winnipeg, Manitoba. We provide hard-working Canadians with a unique assortment of tools and equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store.

Why should you apply to work at Princess Auto?
Because you’ve never worked at a place as awesome as Princess Auto!Sounds unreal right? But it really is our goal for all Team Members to feel that way. And we make sure we support their success through training and recognizing their achievements, so even those who start part time can consider building lifelong careers here. Don’t get us wrong — it’s not always easy, our people work hard, and sometimes they need to figure things out for themselves. But that kind of independence is part of what makes it so awesome.

Overview of the position:

Our National Contact Centre is a fast paced, inbound Contact Centre where our Team Members are empowered to find creative, customer-centric solutions using a values-based approach.

You will typically spend your day processing customers’ orders by telephone, website and email, answering inquiries, and maintaining accurate customer information in our databases in both official languages. You will have the opportunity to learn about our products and share that knowledge with our customers.

We encourage continued growth and offer opportunities to learn more about the business and support other initiatives that help make Princess Auto a Great Place to Work and Shop.

We are looking for customer-focused people who can work a variety of day, evening, and weekend shifts to join the team!

This position is an on-site role, based in our Customer Experience Centre, which is located at 481 Panet Road, in Winnipeg.

In order to be successful in this role, you will need:

• To be fluent in English (written and oral), French is an asset
• The desire to quickly learn about the awesome products we sell!
• Excellent problem solving skills
• Enjoy working with people
• Be respectful, upfront and honest

What our Unique World can offer you

At Princess Auto, we strive to be Unique . . . in our product selection, our Team Members and in our Leadership. We share information. We value opinions and collaboration from all our people across the company, regardless of position or scope of responsibility and work as a collective team in a supportive environment. We strive to provide “Royal Service”, our high standard of serving not just our Customers, but each other, and it is a philosophy we embrace and demonstrate every day. In addition, our Team Members receive:

• Competitive Compensation
• Company-funded, comprehensive benefits package (not just for you, but for your eligible dependents too!)
• Paid vacation and personal care time
• Paid "My Community Day" (a day to spend volunteering at something meaningful to you!
• Long-term disability coverage
• Annual Profit Sharing Plan
• Deferred Profit Sharing Plan
• Company Pension Plan
• Group RRSP, RFSA, RESP
• Maternity Leave top-up plan
• Discount at our retail stores
• Free parking
• Training and professional development opportunities
• Opportunities for advancement and relocation

Voted one of Canada’s Best Employers 2024 by Forbes

Accessibility

Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.