Coordinator- Accts Receivable

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Coordinator – Accounts Receivable
Reporting to the Team Lead, Account Receivable, you will be responsible for coordinating and supporting Accounts Receivable processing for the Western Network.

Here is what a typical day looks like

• Reviewing, identifying issues, and resolving disputes for A/R accounts
• Collaborating with branch teams on challenging accounts and repayment options
• Assessing past-due accounts and determining necessary action to resolve the account, including cancellation for nonpayment, assignment to 3rd party for collection or litigation if deemed necessary
• Partnering with acquisitions according to Western’s guiding principles and code of conduct in order to provide equitable service and fair treatment to all clients and address any necessary training needs
• Resolving disputed account balances including correcting errors, misapplied payments, and overpayment inconsistencies issues with cancellations.
• Reviewing and approving write off up to $2,500.00, and preparing a detailed write-off summary for amounts exceeding the limit
• Identifying gaps in processes that impact branches or client service and escalating issues as appliable to the Manager of Collection/Credit
• Preparing and handling correspondence on delinquent accounts requiring special considerations
• Coordinating with external collection agency and recommending accounts for write-off

The value you bring

• 2 to 5 years of experience in a similar or comparable role
• Relevant post-secondary course work is an asset
• Completion of high school diploma or equivalent
• Organized and detailed orientated
• Successfully partner and work with multiple stakeholders
• Strong analytical skills
• Good ability to multi-task, plan and prioritize accordingly
• Strong client focus and service skills

Hours: Full-time / 37.5 hour/week
Location: Remote within Canada

Compensation Range: $42,000 - $56,000
Requisition #: 80331

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation,please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture through the Western Financial Group Communities Foundation.