Coordinator Agriculture Account Representatives

A career as a Coordinator of Agricultural Account Representatives in the Specialized Agricultural Business Groups team at National Bank means acting as a resource person for Account representatives. This job allows you to have a positive impact on our organization, thanks to your knowledge and experience with all tasks related to transactional and financing of businesses in the agricultural sector.

*** The location of the role will be determined based on the successful candidate. 

Your role 

• Ensure the standardization and standardization of the work of the 33 Account representatives based across Canada.
• Promote the development of the skills of account agents.
• Maintain team synergy and facilitate communication between Account Agents, colleagues and partners.
• Maintain the balance of workload between the different account agents.
• Ensure direct and regular communication with Account Agent (VPA) managers.
• Define training needs.
• Offer training and workshops on more complex subjects as well as individual coaching as needed.
• Facilitate change management during various deployments
• Lead monthly calls from Account Agents (French and English)
• Actively participate in improving processes to improve the customer and employee experience.

Your team

Within the Commercial & Private Banking 1859 sector, you are part of a team of 160 colleagues dedicated to business development and servicing our agricultural business clients. You report to the Deputy Vice-President Agriculture Business Services. Our team stands out for its focus on customer service and its feeling of belonging to the large team specializing in Agriculture.

Our training programs based on learning in action allow you to master your profession. Training content available to encourage your continued learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Basic requirements

• 3-year college diploma (DEC) and 8 or more years of experience OR a Baccalaureate and 5 to 6 years of experience
• Demonstrate autonomy, rigor and agility
• Demonstrate strong customer service and teamwork skills
• Excellent verbal and written communication skills
• Knowledge of commercial banking products
• Knowledge of NBC applications: ICOP, CIS, TIP, CO and CRM are an asset

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options;
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?