Credit Administrator

Leis Pet Distributing is a privately owned company with warehouses and offices located in Wellesley, Ontario and Moncton, New Brunswick. As a full line distributor of pet food and accessories, we deliver to a network of over 900 independent Retail Pet Food Stores throughout central and south-western Ontario, northern and eastern Ontario and in the Maritime Provinces. We are celebrating our 29th year in business in November and we are currently expanding our warehouse facilities. Come and join a dynamic, fun, pet-loving team and help us build the future!

We are currently seeking an analytical, Excel-savvy, numbers-oriented Credit Administrator to join our Finance team.

Location: Hybrid – three days in our Wellesley office and two days working from home

A Snapshot of the job:

The Credit Administrator, under the direction of the Finance Manager, will primarily be responsible for developing and maintaining strong relationships with vendors/customers, communicating with them over the phone, email, mail or even in-person. The incumbent will focus on the facilitation of the Bill Back process ensuring credits are issued from our vendors to the Company. This position will also issue credits to customers for returned/expired/damaged products where appropriate. This role will also investigate where necessary, to determine if credit requests are appropriate. The Credit Administrator must possess the ability to analyze and present numerical data in tables, spreadsheets, and forms and the ability to read, understand, and calculate financial figures such as discounts, interest rates, proportions, percentages, and taxes.

Responsibilities Include:

• Develop and maintain strong relationships with customers and vendors, communicating with them over the phone, email, mail or in-person
• Facilitate Bill back process and procedures with vendors to ensure that credits are issued to the company
• Investigate where necessary, to determine if credit requests are appropriate
• Investigate and resolve vendor queries and issues
• Maintain an accurate and complete trail of supporting documentation for all activities
• Issue credits to customers for returned/expired/damaged products as well as credits for frequent buyer cards and coupons
• Manage vendor/customer credit requests and subsequently complete appropriate paperwork
• Generate and issue vendor statements when applicable

Key Competencies:

• Attention to Detail
• Customer Focus
• Communication
• Professionalism
• Time Management

What we have to offer you:

• An opportunity to be part of a fun, growing industry
• Exposure to working with many of the departments in the company
• A “family” oriented, pet-loving environment
• A competitive compensation and benefits package
• A day off to celebrate your birthday!
• Hybrid work environment

What you will bring:

• Ability to analyze and present numerical data in tables, spreadsheets, and forms
• Minimum College diploma in Accounting or Business Administration
• Ability to read and understand financial figures such as discounts, percentages, and taxes
• Ability to work individually as well as part of a team
• High level of integrity and excellent work ethic
• Demonstrated time management skills
• Experience with Microsoft 365 with an emphasis on MS Excel (Intermediate to advanced level)
• Strong attention to details
• Professional, courteous and pleasant telephone manner

We thank all applicants for their interest in exploring employment opportunities with Leis Pet Distributing however only those selected for an interview will be contacted. Leis Pet Distributing is committed to Employment Equity and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact Mariam Giorgio, Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Work Location: In person