Crew Member/Shift Manager

A Crew Member greets and serves guests, prepares and packages food, operates a Point of Sale (POS) system, maintains sanitation and safety standards in the work area, completes daily paperwork.

Cook setups the inventory, season chicken, filter shortening, maintains sanitation and safety standards in the work area, completes product quality control slips.

Position Summary:

• Serve customers politely and efficiently
• Prepare food products to the correct specification
• Ensure dining areas, kitchen and equipment are clean and tidy

1. Operations (Health & Safety, Loss Control) Leads Operations Excellence:

• Able to work on all workstations as required including Batter/Fry Sides Station Sandwich Station Packager Drinks Station Front Counter Dining Area
• Prepare all products to the correct standards
• Make sure all surfaces, equipment, and utensils are cleaned and sanitized before, during, and after use
• Carry out cleaning of kitchen and dining areas.
• Comply with all legal and company standards concerning Health & Safety, fire safety, security, and hygiene

2. Business Planning & Financial Control

• Ensure that products are made up and served using only the specified amounts of ingredients to assist with the control of stock costs
• Keep all stock in hygienic conditions and rotated (FIFO) to reduce the amount of waste
• Follow the stock level system correctly to ensure correct availability with minimum wastage

3. Customer Service – Customer Promise Delivery

• Set an example of friendly and efficient customer service for others to follow
• Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly, and neatly presented.
• Provide all customers with accurate orders, including condiments as required for their meal
• Keep the Dining Area free from litter and clean all surfaces regularly
• Answer customer queries or promptly direct customer complaints to the manager

4. People Management and Team Talent

• Provide ‘buddy’ training to new team members to help them learn the job
• Be a role model for others in all aspects of the job
• Coach colleagues on the job when necessary

5. Personal Standards

• Arrive on time to start work
• Comply with company uniform and appearance standards
• Maintain a high standard of personal hygiene

6. Sales Building

• Use ‘selling up’ techniques on front counter e.g., Meals, Go Large, Side Orders
• Advise customers of menu items and promotion offers
• Encourage repeat business through courteous service and high standards of quality and cleanliness
• Recognize and acknowledge regular customers to encourage repeat business

Requirements:

• Excellent communication skills.
• Physical dexterity required (the ability to move up to 20lbs. from one area to another).
• Ability to operate a computerized POS system.
• Basic math skills and written/verbal skills.
• Enthusiasm and team player.
• Commitment to excellent customer service.
• Possess food handler certificate or provide commitment to obtain one within 4 weeks of starting employment.

Full timers will get benefits after three months.

Job Types: Full-time, Part-time

Salary: $16.55-$18.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Discounted or free food
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Food Handler Certification (preferred)

Ability to Commute:

• Guelph, ON N1H 1B2 (required)

Ability to Relocate:

• Guelph, ON N1H 1B2: Relocate before starting work (preferred)

Work Location: In person