AddressCGI's CRM teams employ experienced Microsoft Dynamics and Salesforce Developers and architects. The ideal candidates are experienced in both a project and support capacity, and work face to face with clients, mentor more junior resources and drive innovative architectural solutions.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Participate in implementation customization and configuration for CRM solutions in your area of expertise
- Code, test, debug and document software solutions using appropriate processes, tools, frameworks, libraries, patterns, best practices and standards
- Work on primarily large scale projects with opportunities in varying scale projects within varying industries
- Diagnose, troubleshoot and monitor problems with existing solution and resolve these issues in in a timely and accurate manner
- Understand and adhere to applicable quality and security standards and processes
- Create and maintain technical documentation, and contribute to project deliverables where applicable
- Support the estimation process within existing projects or new opportunities as required
Some examples of the knowledge you will bring:
MS Dynamics
- 3+ years of Microsoft Dynamics Customer Engagement application development experience (CRM)
- Professional certification(s) in Dynamics 365 CE, Power Platform & Azure certifications
- Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes
- Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
- Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users
- Creation of Functional and Technical Specifications documentation for the project including specifications for customizations, data migration, and system integrations
- Experience with SDK and 3rd party tools for Dynamics 365 CE/CDS/Power Apps
- Understanding of CDS API, REST/ODATA and SOAP endpoints
- Experience with .NET, C#, and JavaScript libraries like vue.js, and React
- Effective customer relationship, confident client facing and interpersonal skills
- Motivated, driven and pro-active
- Microsoft Power Platform
- ITIL
- Other ERP & CRM product certification including Dynamics F&O
- Salesforce Platform development experience with proven knowledge and experience with Sales Cloud, Service Cloud, Community Cloud, and Salesforce Platform
- Progressive Enterprise Applications Development and customization experience (with Salesforce, Java, and/or Microsoft technologies)
- Strong overall development skills throughout the SDLC with a preference for Agile methodology
- Demonstrated ability to deliver Salesforce solutions based on SFDC standards and best practices
- Demonstrated ability to deliver well structured and documented code
- Experience with Salesforce DevOps tools (e.g. Salesforce DX, Git, Jenkins, Copado, GearSet)
- Experience working on and deploying complex enterprise level solutions
- Experience delivering custom application solutions driven by customer needs
- Excellent oral and written communication skills
- Post-secondary education in a relevant subject area or equivalent work experience
- One or more Salesforce certifications (e.g. Salesforce Certified Administrator, Salesforce Certified Platform Developer I, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant)
- Salesforce integration tools (e.g. MuleSoft, Informatica, Dell Boomi)
- AppExchange Products (e.g., Conga, DocuSign, Eloqua, Skuid)
- Salesforce CPQ (Steelbrick) or other CPQ solutions (e.g. Apptus)
- Public cloud platforms (at least one of: Azure, AWS, GCP, Heroku)
- User interface design using HTML / CSS / JS
- Data residency tools (e.g., CipherCloud, Perspecsys)
- Other CRM applications (e.g., MS Dynamics CRM, Oracle Siebel)
- Professional Services and/or Government and/or Utilities industries
- Various methodologies such as: AGILE / ITIL / CMMI / ISO, etc.
- Experience working for major professional services providers\
- Passion for solving customer challenges by maximising technology solutions
- Desire and ability to define and model complex business processes and use cases
- Highly driven, resourceful, and able to self-manage in a fast paced environment
- Ability to communicate with both technical and non-technical audiences
- Able to establish rapport and develop highly effective working relationships with clients
