Customer Care Advisor, Canadian Banking - Toronto Contact Centre

 
 
Requisition ID: #
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Customer Care Advisor, Canadian Banking – Toronto Contact Centre 
The Scotiabank - Canadian BankingContact Centre (CBCC) team is at the heart of our operations. 
We are seeking individuals who have a passion for creating a uniquely personal and memorable customer experience. This position will enable you to build a career with a respectful financial institution and Canada’s most international bank.
If you have the following experience this may be the perfect job for you:
•  Prior experience in customer-focused roles requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
•  The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
•  Strong problem-solving abilities
•  Strong communication skills
•  A self-directed, performance-oriented approach.
•  A natural curiosity positioning you to identify opportunities to maximize the customer experience.
•  Strong keyboarding navigation skills and a typing speed.
Position Details:
o    Location: Birchmount Ave., Scarborough, Ontario
o    Start Date: February 2024 with on-site 9 weeks of training Monday to Friday 
o    Full-time Position - 37.5 hours per week  
Work Schedules:
•    Seeking candidates available to work shifts between the hours of 7:00 am to 12:00 am. Candidates need to be flexible as the shifts are given out on a lottery-based system.
•    Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
•    Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.
What You Will Be Doing:   
•    Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
•    Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
•    Respond to complaints and guiding customers through basic troubleshooting and/or set up processes.
 
If you have a standard for excellence providing customer service by assuming ownership of your role, we invite you !
#LI-Hybrid
Location(s):  Canada : Ontario : Scarborough 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.