Customer Care Representative

Quality Classrooms seeks a dynamic individual to join and grow with our Customer Care team. The Customer Care Representative's primary role is to build strong relationships with our customers by delivering exceptional customer service.

Responsibilities:
- Efficiently input sales orders with accuracy
- Ensure the sales order meets the company standards and resolve any discrepancies with the customer order
- Key person to communicate lead times and additional charges of sales orders to the customer
- Monitor the status of sales orders and ensure sales orders are moving through to Procurement in a timely manner
- Efficiently process payment transactions
- Key person to respond to customer enquires about status and delivery of sales orders
- Assist customers with the return or exchange of items, damages and/or shortages and warranty claims
- Foster a strong relationship with customers

- Key person to promote our products, image and brand at conferences
- Occasional relief of other positions within the company during peak seasons or as vacation coverage

Experience:
- Post-secondary education, preferable in a Business Administrative program
- 2 to 3 years related customer service or sales experience
- Experience with Microsoft Office 365
- Fast and accurate keyboarding skills (40wpm+)
- Quick learner and adaptable to learn new computer software and processes
- Ability to build customer relationships
- Professional demeanor
- Strong verbal and written communication
- Problem solving abilities
- High levels of accuracy and detail
- Excellent organizational and time management skills
- Ability to work co-operatively as part of a team
- Continuous improvement mindset
- Punctual and dependable
- Work independently in a fast-paced environment
- Must be willing to occasionally travel and own a personal credit card

• Training for the role must be completed at our Head Office (840 Bradford St, Winnipeg MB). Estimated duration of 2-6 weeks. After the training period the position will move to remote.

We invite you to apply if your experience, knowledge, and skill set is suitable to the position requirements. The right candidate will be open-minded and responsive to change. We thank you for your interest; however, only those chosen for further consideration will be contacted.

Quality Classrooms is a retailer of early education materials, serving customers across Canada. Our operating hours are Monday to Friday from 8:00am to 4:30pm.

Job Types: Full-time, Permanent

Salary: $18.50-$21.50 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• What is your typing speed?
• What would you like to be doing in 3-years?
• What is your hourly wage expectation?
• Which computer programs do you have experience with?

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Winnipeg, MB R3H 0N5 (required)

Ability to Relocate:

• Winnipeg, MB R3H 0N5: Relocate before starting work (required)

Work Location: Hybrid remote in Winnipeg, MB R3H 0N5