Customer Service Representative - Call Centre

eCom Customer Care provides top notch Customer Service to over 200,000 customers around the world per year.

With a culture unlike any other in Winnipeg, eCom offers a comprehensive benefits package, opportunities for professional growth and development, and a fulfilling and engaging work experience!

The role:

We are hiring for full-time, permanentCustomer Service Representatives (CSRs) who are responsible for delivering fast & effective Customer Service to clients while promoting a variety of products and services.

CSRs are responsible to:

• Efficiently and effectively manage high customer call volumes.
• Identify and address customer needs, providing solutions and educating on product benefits, availability, and pricing options.
• Seize opportunities to upsell products and generate sales when appropriate.
• Record call and sales details in the customer management system.
• Consistently meet or exceed performance targets across multiple metrics.
• Collaborate with colleagues in all departments to ensure a seamless customer experience.

Job Requirements:

• High School Diploma or GED equivalent.
• Demonstrated focus on delivering exceptional Customer Service.
• Superior phone and verbal communication skills, with an emphasis on active listening.
• Competent in computer data entry and the utilization of customer management software.
• Effective multitasking, priority-setting, and time management skills.
• Legal authorization to work in Canada.

Successful candidates for the CSR position will undergo comprehensive training and receive one-on-one coaching to ensure their success in this role.

As an employee of eCom Customer Care, you can look forward to:

• Comprehensive benefits package including extended health & dental benefits.
• Shift availability varying Monday through Sunday between 7:00 am and 6:00 pm.
• Discounted monthly Winnipeg Transit passes (EcoPass).
• Social Committee Events - events, contests, potlucks, etc.

Accommodations are available upon request during the recruitment and selection process.

Job Types: Full-time, Permanent

Salary: $16.50 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Commission pay
• Overtime pay

Application question(s):

• Are you legally authorized to work in Canada?
• CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.

Do you have scheduling restrictions within these days/hours?

Language:

• Spanish (preferred)

Work Location: In person

Application deadline: 2023-12-20
Expected start date: 2024-01-08