E-Store Customer Service Representative F/T

In Office Position:

The E-Store Customer Service Representative performs the daily functions of the Quarks E-Store: Upload merchandise details to the website, generating picking information for the stores, and handle troubleshooting, complaints, returns, and phone orders with exceptional Customer Service skills.

Responsibilities

E store Customer Service:

· Respond to email and telephone queries.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Process special orders, exchanges and returns.

Website Updates:

· Upload images and group merchandise for the E-Store.\

· Communicate with vendors to receive images in advance of upcoming season.

- Various other website maintenance duties

Order Fulfillment:

· Generate picking info to stores.

· Supply shipping information to stores.

Other:

· Adhere to all applicable federal and provincial regulations and company policies.

· Consistently look for operational improvements.

· Other duties, relevant to the position, shall be assigned as required.

Requirements

· 1 Year of proven customer support experience or experience as a client Service Representative.

· Strong phone contact handling skills and active listening.

· Ability to multi-task, prioritize, and manage time effectively.

· Excellent communication skills.

· Proficient with Microsoft Excel, Word and Outlook. Knowledge of Imagine is an asset.

· Team oriented, and able to manage stress.

· Bilingual is an asset.

Job Type: Full-time

Salary: $16.50 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person