Intake Admin Assistant

North End Community Renewal Corporation (NECRC), is a not-for-profit organization dedicated to the revitalization of Winnipeg’s North End neighborhood through a variety of innovative and sustainable social, economic, and cultural initiatives. NECRC values diversity and inclusiveness, especially from the North End community, Indigenous peoples, individuals with relevant lived experience, and members of equity-seeking groups. We encourage you to highlight your connection to these groups in your application as we work to build a team that reflects the community we serve.

Position Overview: As the TLC Intake Assistant, you will play an integral role in supporting our Advocates as they work to prevent evictions and facilitate stable housing solutions for our clients. The successful candidate will be empathetic, organized, patient, resilient, culturally aware and have a good sense of humor. NECRC is happy to provide training for the right applicant.

Responsibilities:

• Serve as the first point of contact for the public accessing the TLC program, including greeting visitors, answering calls, taking messages, making appointments, and directing inquiries.
• Provide support to clients by helping to identify barriers threatening their housing stability.
• Facilitate intake appointments, both in-office and off-site, for new clients.
• Maintain accurate records and reporting into government databases.
• Promote the TLC Program in the North End as well as other affected communities,
• Maintain vacancy lists and related service lists to help clients access the resources they need.

Qualifications:

• Grade 12 education plus relevant post-secondary training or education.
• 1-3 years of experience working in an office environment in a reception or assistant capacity.
• Knowledge of the North End/ inner-city communities and the unique challenges faced here.
• Knowledge of community resources and methods of access

• Strong verbal and written communication skills; proficiency in Microsoft Office (Word, Excel, Access, and Outlook).
• Ability to work independently and as part of a team.
• Strong organizational and time management skills
• Skilled in preparing clear, concise emails and professional documents
• Demonstrated ability in conflict resolution and de-escalation techniques.

Skills and Competencies:

• Exceptional attention to detail and precision in accurately recording and managing client intake data
• Strong analytical and critical thinking skills, capable of objective assessments
• Insight into non-profit business and service operations.
• A trauma-informed approach in all interactions.
• Organized, adaptable and self-motivated.
• Strong active listening skills.

Application Process:

Please email your resume and a cover letter explaining why you are the ideal candidate for this role to Talia Syrie at HR@necrc.org. DO NOT APPLY ON THE INDEED SITE. Your cover letter is important for us to understand your unique qualifications. The position will remain open until filled, and we thank all applicants for their interest. Only those selected for further consideration will be contacted.

Top of Form

Job Type: Full-time

Salary: $21.00-$23.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person