Customer Service Representative

CARSTAR Manitoba is hiring! We are currently seeking a Customer Service Representative (CSR) to join our dynamic team!

As the first point of contact in the stores, the customer experience representative creates the first impression that customers and visitors will have when the call or walk in to our shops. This person is responsible for creating an environment that promotes friendliness, and a high level of service.

As a CSR, you will be responsible for assisting with the daily operations of the store, and keeping paperwork up to date. You will be responsible for assisting the store managers and techs with keeping performance and productivity within the store at an exemplary level. The ideal candidate loves talking to people and proactively solving issues.

Responsibilities:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Upkeep of overall cleanliness of the store/reception area
• Booking in customers for repairs
• Checking in/out customer vehicles
• Opening new work orders
• Insurance/MPI claims
• Retail sales
• Ordering parts
• Posting invoices, labour times, and payments into computer
• Keeping customers up to date with the repair process
• Preclosing and closing work orders
• Receive and enter payments into the system
• Ensuring the deposit book logs are accurate and entered daily
• Prepare bank deposits
• Ensuring payroll is completed and submitted by the biweekly schedule
• Make sure all jobs are closed for the end of the month
• Assisting with cleaning vehicles for delivery
• Assist Shop Manager with other tasks as requested

Qualifications:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Post-secondary education or equivalent experience in Customer Service
• Comfortable working on the computer in numerous programs
• Comfortable working on the phones
• Experience with MPI policies and procedures considered an asset
• Experience in the auto body industry an asset
• Class 5 Drivers license
• Highly organized
• Detail orientated

Why Choose CARSTAR?:

• Monday to Friday hours
• Full benefits package after 3 months
• RRSP program after 1 year
• Competitive compensation based on experience
• Career planning and advancement opportunities
• Potential for full-time hours

If you are seeking to advance your career by being part of a fast-growing company, we want to hear from you! Please send your resume and a brief cover letter to us at the link provided. We appreciate all applications we receive, however only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $32,000.00-$35,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• MPI: 1 year (preferred)
• Automotive repair: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person