Member Service Support Representative (Permanent Part-Time) Winkler Branch

Member Service Support Representative

Permanent Part Time, Winkler

Starting salary - $19/hour

Why should you join our team?

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good
• Be better
• Own it
• Move forward

What will you be doing?

The Member Service Support Representative provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union while providing administrative support to the various departments and/or branch.

Key Responsibilities:

• Greet members and potential members, responding to inquiries on basic credit union products and services.
• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
• Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
• Provide clerical support and assistance to the department or branch staff.
• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
• Coordinating resources and supplies to ensure Access standards are met

What do you need?

• Grade 12 diploma or equivalent
• Business Administration or other post-secondary education would be considered an asset
• Previous customer service experience
• Demonstrated desire to serve others in a friendly and professional manner
• Ability to identify and willingness to act upon sales and service opportunities
• Strong interpersonal and communication skills, both verbal and written
• Attention to detail with high degree of accuracy

Are you ready to?

• Be an ambassador for our brand, values and products
• Ensure things get done efficiently
• Go home each day feeling accomplished
• Challenge the status quo
• Build a career
• Continue learning

If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is March 28, 2024.

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Job Type: Part-time

Salary: From $19.00 per hour

Schedule:

• Day shift

Work Location: In person

Application deadline: 2024-03-28