Customer Care Specialist (Saas, Remote)

Elevate Your Career in Customer Support with Hushmail!

Are you a tech-savvy problem solver with a burning passion for providing exceptional service? Look no further – at Hushmail, we're searching for a remarkable Customer Care Specialist to join our front line of support!

Who We Are: Hushmail has been at the forefront of secure email services since 1998. Our expanding services now encompass secure web forms with e-signatures, making us an integral part of various industries, especially healthcare. With our headquarters nestled in the heart of downtown Vancouver, B.C., we've created a virtual hub where talented individuals from all across Canada unite to work remotely.

The Role You'll Love: As a Customer Care Specialist, you'll embark on an exciting journey where your technical prowess meets your unwavering dedication to customer satisfaction. You'll be the welcoming face that greets customers from around the world, offering top-notch support through email, chat, and phone. Armed with a suite of powerful tools and your own experience, you'll swiftly diagnose, troubleshoot, and resolve customer inquiries. This is your chance to shine, to tackle challenges head-on, and to leave customers feeling understood and valued.

We are currently hiring for the 9am-5pm PST shift. The role is fully remote.

What You'll Bring: This isn't your ordinary job – it's an opportunity to make a real impact. We're seeking individuals who possess:

• A fervor for delivering unparalleled support
• A profound understanding of web technologies and support tools
• Experience navigating DNS settings and domain registrars
• ✍️ Exceptional written and verbal communication skills
• A knack for unraveling complex problems
• Proven experience in SaaS customer support
• An unquenchable thirst for learning and growth
• The ability to build strong customer relationships
• ️ Familiarity with systems like Help Scout, Hubspot, Zendesk, or Salesforce

Why You'll Flourish with Us: At Hushmail, we value your talent and dedication. In return for your exceptional skills, we offer:

• A competitive salary that mirrors your expertise
• Generous time off, including 3 weeks of annual vacation
• A comprehensive benefits package (think medical and dental!)
  
• A supportive, friendly, and empowering work environment that feels like family

Ready to Dive In? If you're excited to embark on a journey that celebrates your technical prowess while satisfying your passion for delivering top-tier service, we're eager to hear from you! Don't wait – submit your resume today, and let us know why you're the perfect fit for this role. Your next adventure begins with Hushmail!

Apply Now and Ignite Your Customer Support Career!