Customer Care Specialist

Job Title: Customer Care Specialist

Company: Ideal Siding

Are you passionate about delivering exceptional quality and service? Do you enjoy talking to people and building relationships? Do you thrive on helping others and solving problems? If you possess a strong drive for learning, growth, and fostering success, we invite you to join our dynamic and thriving team at Ideal Siding.

At Ideal Siding, we prioritize customer service and strive to provide the best support to our customers and franchisees. We are currently seeking a dedicated individual who is passionate about delivering exceptional customer experiences. As a member of our team, you will have the opportunity to engage with customers, understand their needs, and provide effective solutions. Your ability to communicate clearly, actively listen, and demonstrate empathy will be instrumental in creating positive interactions and building strong customer relationships. This is a fast-paced environment that requires attention to detail and the ability to multitask effectively

Ideal Siding is a leading provider of quality siding solutions, and we are seeking a dedicated Customer Care Specialist to be the first point of contact for our valued customers.

Key Responsibilities:

• Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
• Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
• Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
• Maintain detailed records of customer interactions and transactions for reference and future follow-up.
• Continuously identify opportunities for improvement in processes and customer service delivery.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.
• This will be a hybrid remote role after initial training.

Qualifications and Skills:

• Strong passion for delivering exceptional quality and service.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
• Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
• Proactive and adaptable mindset to handle changing customer demands and priorities.
• Previous experience in customer service, hospitality, or related roles is preferred.
• Must have proficiency in using customer support software and systems.
• Must have a broad availability to accommodate shifts between 6:00 AM to 7:00 PM.

Who are we?

Ideal Siding is the fastest-growing siding renovation company in North America. With multiple divisions in British Columbia, Ontario and Alberta, and our expansion into the US, we set a new standard in the industry with our approach to business and our clients.

Our Mission - is that every homeowner in North America has access to reliable, affordable, and professional siding renovation services.

Our values are:

#1 Openness - transparency, communication and accountability are what fuels us!

#2 Being helpful - we are in the business of serving people and finding an ideal solution for the customer.

#3 Hard work - this is our secret sauce. We strive to constantly out-work, out-maneuver, and out-think our competitors so we can deliver.

If you are passionate about delivering exceptional customer service and want to be part of a team that values teamwork and excellence, we would love to hear from you. Ideal Siding provides a great working environment with an opportunity to grow within the company. We value our employees and offer competitive compensation, benefits, and a supportive work environment.

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this role. Please be advised that this role necessitates a broad availability to accommodate shifts between 6:00 AM to 7:00 PM.

We are looking forward to hearing from you!

Ideal Siding Team

Job Types: Full-time, Permanent

Salary: $19.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative: 2 years (preferred)
• Customer service: 3 years (required)

Work Location: Hybrid remote in Burnaby, BC V5C 6C6