Customer Engagement Specialist

Customer Engagement Specialist- Immunology- Rheumatology
Location: Ottawa/Kingston/Sudbury
Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.
About the role:
Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond the cosmetic or physical aspects. It can negatively affect a person’s quality of life due to physical pain and discomfort. At Novartis, we are committed to help those patients regain their life back. Do you want to be part of this amazing journey and help those patients?
The role reports directly into the ASD Rheumatology and will work closely with the extended rheumatology cross-functional team.
Permanent position
Key Responsibilities:
• Develop business plans and implement related activities like customer events, sales & marketing campaigns, sales presentations necessary to achieve agreed objectives
• Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timelines
• Provide Key account/hospital network support, market access support, including referral networks
• Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
• Achieve agreed contact, coverage and frequency targets through various communication channels
• Ensure customer satisfaction and best in class customer relationship
• Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives
• Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Essential Requirements:
• 3-5 years of experience in sales
• Excellent interpersonal, organizational communication and presentation skills with a track record of working in a highly competitive environment
• Ability to successfully work in a matrix environment
• Knowledge of the healthcare system
• Sharp business acumen for dealing with and addressing issues & opportunities
Desirable Requirements:
• Experience in biologics, an asset
• Residence in Ottawa
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s life and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network