Address
Form of workCustomer Engagement Specialist
Locations: Toronto - South West Ontario #LI-Hybrid
Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.
About the role:
90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year – almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.
Temporary position: (Contact 15 – 17 months)
Key Responsibilities:
• Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
• Know customers’ needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
• Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
• Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
• Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
• Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
• Ensure customer satisfaction and best in class customer relationship.
• Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
