Customer Experience Associate

Welcome to Volt Raceway, where fun meets innovation in the world of electric go karting. Our mission is to deliver an electrifying and unforgettable experience for every customer who steps onto our track. As leaders in the realm of electric karting, were committed to pushing the boundaries of excitement and ensuring that every visit is filled with thrills and laughter. Join our team and become part of a dynamic journey where fun, innovation, and exceptional service intertwine. At Volt Raceway, were not just leading the race; were redefining the thrill of the ride. Come join the fun and be a part of something truly extraordinary.

We are seeking a highly motivated and skilled Customer Experience Associate to join our team. The successful candidate will be responsible for:

Responsibilities:

· Customer Service - Welcome and provide a positive first impression, set the tone for guest experience and a lasting impression when they exit the facility.

· Communication – Provide information, answer inquiries from guests regarding attractions, promotions, and events.

· Problem Resolution – Address guest concerns, complaints, or problems in a courteous and efficient manner, striving to find a satisfactory resolution to ensure a positive experience.

· Attraction operation – Operate multiple attractions within the business in a safe and effective manner by performing safety briefs, monitoring guest performance, providing guidance, and successful completion of each activity.

· Maintaining Cleanliness – Keep public areas in the entertainment centre clean, organized, and presentable, including lobbies, restrooms, dining areas, attraction props, etc.

· Event Assistant – Assist with birthday party, and corporate events to provide a positive Customer Experience.

Requirements

Requirements:

· Strong communication skills, both verbal and written

· Ability to enforce safety rules and regulations effectively.

· Knowledge of basic first aid and emergency response is an asset.

· Familiarity with attraction operation in a similar setting is preferred.

· Ability to work well under pressure and handle multiple tasks at once while maintaining attention to detail.

· Team player with excellent interpersonal skills

· Ability to lift and carry objects weighing up to 50lbs safely and effectively.

Qualifications:

· Customer service experience

· Computer skills experience

· Teamwork experience

· Initiative, reliability, professionalism, and ambition

Benefits

We believe providing excellent service and creating happy customers is the way to create a valuable, enduring company that people love.
Lets work together to build a better future!