Customer Relations Specialists

Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English? Do you like working remotely? If you answered yes to these questions, then we are looking for you to join our dynamic team.

Position: Customer Relations Specialist - Full time, Permanent opportunity.

Hours of Operation: Monday - Friday- 6.30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)

Advantages

Don't miss out! These would be your advantages:

-Full time hours

-Remote work

-Paid 20 days training program, followed by 2-3 weeks of mentorship

-Three paid Personal days, paid vacation, and a wellness account

-Excellent benefits

-Pension plan

-Option to participate in the Share Ownership Program

-Bonus plan based on your individual performance

-Education reimbursement program $2,000 (annually)

-Career advancement options

-Being a part of a great team!

Responsibilities

Responsibilities for the Customer Relations Specialist includes (but are not limited to):

-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

-Provide accurate responses to existing and new members while maintaining the highest level of customer service

-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications

-Previous 2 years of Customer Service or Call Centre experience is required

-Excellent English communication skills

-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other

-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required

-Strong computer/multitasking skills

-Ability to work under pressure and be adaptable

Summary

If this sounds like an opportunity for you, please send your resume

Please note: Position is dependent on reliability clearance

We thank all those for applying.

Job Type: Full-time

Salary: $20.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Remote