Customer Service Administrator

Toba Sportswear

Customer Service Administrator Employment Opportunity

Come join our Team!

Are you detail-orientated, organized, and passionate about Customer Service? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have an exciting opportunity for you to join our team as a Customer Service Administrator.

Who we Are:

Toba Sportswear is a wholesale distributor of blank apparel to the imprintable sportswear industry. Toba Sportswear supplies screen printers, embroiderers, promotional products distributors, and sportswear retailers with a full line of activewear, corporate casualwear, and accessories for all embellishment needs. Located in Winnipeg, Canada, we have been serving the central Canada region since 2003. The goal of Toba Sportswear is to provide an extensive product line at competitive prices, all while offering exceptional Customer Service.

This is a full-time (M-F) on-site Customer Service Administrator role based in Winnipeg, MB. The Customer Service Administrator will be responsible for responding to customer inquiries, processing orders and returns, and maintaining a high level of customer satisfaction. The Customer Service Administrator will also need to maintain accurate records of customer interactions and update customer accounts as needed.

Key Responsibilities:

As a Customer Service Administrator, you will be an integral part of our team, responsible for the following key duties:

• Answering incoming calls and providing prompt, courteous, and efficient Customer Service.
• Directing calls to the appropriate department or team member.
• Taking customer orders accurately and ensuring all relevant information is captured.
• Collaborating with internal teams to ensure a seamless customer experience.
• Maintaining detailed and accurate records of customer interactions.
• Compile purchase orders, customer notes, and documents for invoicing.
• When required, work directly with the team to assist in day-to-day operations.

Requirements:

• Proven experience in an administrative role and/or Customer Service support role.
• Strong English verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Exceptional problem-solving skills and a customer-centric mindset.
• Ability to navigate computer systems and proficiency in Microsoft Office applications (Word,
• Outlook, and Excel)
• Social media experience is considered an asset, but not required.

If you are excited about the opportunity to contribute to our team and excel in Customer Service, please submit your resume and cover letter to lori@duncanhr.com with the subject line: Customer Service Administrator. Be sure to highlight your relevant experience and explain why you are the ideal candidate for this position.

Toba Sportswear is an equal opportunity employer, committed to an inclusive and diverse workplace for everyone. If chosen to participate in the interview process, we offer reasonable accommodations to applicants with disabilities upon request and as required by law. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience. We appreciate all applications, however, only candidates qualifying to be interviewed will be contacted.

Job Type: Full-time

Salary: $19.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Winnipeg, MB (required)

Work Location: In person