Customer Service Support (Entry Level Role)

We’re all about the craft.

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a nearly 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

Do you provide great Customer Service and have experience in the retail, food, or beverage industry? Bring these skills to our Customer Service Support position! This role assists our internal customers with request involving parts, materials, or tools. Applicants will need to demonstrate an ability to work under pressure while maintaining positive customer interactions. Customer Service Support consists of three roles: Counter Support, Materials Support and Production Support. Each employee starts as Counter Support but can be cross trained in all three positions to determine the best fit.

COUNTER SUPPORT

The Customer Support role is team-oriented and requires a collaborative attitude. Teams average between 8-10 people and serve our internal customers. To perform Customer Support duties, you will need moderate computer skills and a willingness to learn the company-based systems. Once comfortable in the Customer Support role, you can be trained in one or both of the following roles:

MATERIALS SUPPORT

This role is responsible for sourcing and ordering aircraft materials requested by our Aircraft Maintenance Engineers (AME). Materials Support acts as a liaison between the Purchasing Department and the AME’s to gather information on the status of parts and forecast the progression of the project. To do this, you will create daily reports using Microsoft Excel. Once received, the material needs to be organized for current or upcoming projects. In this role, every day will be different!

PRODUCTION SUPPORT

Creating and maintaining project records, controlling legal documentation for an aircraft, entering data in accordance with Transport Canada regulations, and generating daily customer reports for on-site customer representatives. The Production Support role is largely administrative and will appeal to those who prefer a structured work environment.

REQUIREMENTS

• Completion of High School
• Prior Customer Service experience
• Ability to work under pressure and maintain positive Customer Service
• Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset
• Ability to work and communicate well with a team
• May need to cover in the other roles as required

HOURS OF WORK

This is a full time, 40hours/week position. Hangar Support staff are expected to work three different rotations (changes every 3 weeks).

A. 4days x 10hrs (Monday to Thursday; 6am to 4:30pm)

B. 4days X10hrs (Friday to Monday; 6am to 4:30pm)

C. 5days x 8hrs (Monday to Friday; 3pm to 11pm)

LAUNCH YOUR CAREER

The Customer Service Support position starts at $19.05/hour and is subject to bi-annual performance and wage reviews. An employee can increase their wage by roughly 8% each year for a 4.5-year period. After a minimum of 3 years in the role, you’ll have the opportunity to apply for the leadership role of Senior Customer Service Support. If successful, the candidate would move to a higher wage bracket and be recognized as a subject-matter expert in their area, train new staff and lead a team.

BENEFITS

• Medical and Dental Coverage
• Health Spending Account
• Personal Spending Account
• Pension Plan
• Disability, Critical Illness, and Life Insurance
• Employee & Family Assistance Program
• Personal time off