It Support Technician

Job Title: IT Support Technician

Location: Remote, Various client sites with occasional work from the company's main office in Langley

Job Type: Full-time

About Us:

Welcome Networks is a leading managed service provider specializing in comprehensive IT solutions for businesses across various industries. We pride ourselves on delivering top-notch remote desktop solutions and are in the process of expanding our services to include Azure Virtual Desktop infrastructure. Our commitment to excellence and innovation has been the cornerstone of our success, and we are currently looking for a skilled IT Support Technician to join our dynamic team.

Job Summary:

As an IT Support Technician, you will play a crucial role in providing intermediate-level support for our client's networking, server, and desktop environments. This position requires a blend of technical expertise, excellent problem-solving skills, and a customer-oriented mindset. You will be responsible for troubleshooting, managing network and firewall configurations, supporting Microsoft server and desktop environments, and providing direct support to clients both remotely and on-site.

Key Responsibilities:

• Diagnose and resolve complex technical issues related to networking, firewalls, Microsoft servers, and desktop/laptop hardware and software.
• Travel to client sites to provide hands-on support and implement solutions as needed.
• Network cabling work, Access Point and Network Equipment installations
• Manage and support Microsoft 365 environments, ensuring optimal performance and user satisfaction.
• Maintain up-to-date knowledge of Microsoft certifications and best practices to enhance support capabilities.
• Provide exceptional phone support, guiding clients through troubleshooting processes and resolving issues promptly.
• Collaborate with other IT team members to share knowledge, improve support processes, and develop best practices for IT management.
• Document all support activities and interactions in the company's ticketing system, ensuring clear communication and record-keeping.

Qualifications:

• Proven experience in IT support, specifically in networking, firewalls, and Microsoft server management.
• Strong technical understanding and hands-on experience with Microsoft 365 management and support.
• Microsoft certifications (such as MCSE, MCSA, or Microsoft 365 Certified) are highly regarded.
• Excellent diagnostic and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills, with a customer-oriented approach to support.
• Ability to travel to client sites as required.
• A team player with a positive attitude and the ability to work in a dynamic and fast-paced environment.

Job Type: Full-time

Salary: $65,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Vision care
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you capable of carrying 50 Lbs?
• Do you have drivers license and comfortable climbing a ladder?

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• How many Microsoft Certifications do you have (required)

Work Location: Hybrid remote in Langley, BC V3A 4G3

Application deadline: 2024-02-25
Expected start date: 2024-04-15