It Support Technician

Job Description

We currently looking for a candidate to fill an available IT Customer Support Technician

The anticipated job duties include:

• Remote and onsite support of Customers, diagnose and record issues
• Following guidelines and procedures to resolve issues in a timely matter and escalate when required
• Collect data, equipment, error codes and software details for other departments or 3rd party service, hardware, software providers.
• Help end- users with temporary and alternative solutions until issue or problem is resolved.
• Provide business systems, network and Internet support to users in response to identified difficulties
• Effectively use ticket system to record logs, job details, assets and solutions to communicate with other Technicians and supervisors.
• Support end-users in configuring applications and customizations of software
• Collaborate and/or supervise 3rd party vendors
• Assist with special IT projects as needed
• Interface productively with staff in a team environment
• Make significant contributions to team goals
• Assist sales team as needed with pre-sales questions, testing and consulting
• Other job-related duties as needed

REQUIRED SKILLS:

• Excellent interpersonal skills
• Excellent troubleshooting and analytical skills
• Patience and a genuine interest in helping people
• Positive attitude and focused on solutions instead of problems
• Ability to excel as part of a team
• Interest and passion for technology
• Possession of excellent oral and written communication skills
• Experience with PC, laptop, and/or tablet computer hardware
• Experience with installing, configuring, and troubleshooting Windows

PREFERRED SKILLS:

• Relevant Training and Experience in customer support environment.

OTHER REQUIREMENTS:

• Canadian Citizen, Permanent Resident or Valid Work Permit
• Valid Driver License

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

Salary: $42,000.00-$47,000.00 per year

Expected hours: No more than 37.5 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you currently authorized to work in Canada?

Language:

• English (required)

Licence/Certification:

• Driver License (required)

Work Location: In person

Application deadline: 2024-03-11
Expected start date: 2024-03-11