Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 to less than 7 months
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Operate automatic or other testing equipment to ensure product quality
- Collect and document user's requirements and develop logical and physical specifications
- Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems
- Assess, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software
- Lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems
- Provide customer service
- Perform Web-server backup and recovery operations
