information technology (IT) support technician

Work setting

• Willing to relocate
• Help desk

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Credentials

Certificates, licences, memberships, and courses 

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Systems Engineer (MCSE)

Experience and specialization

Computer and technology knowledge

• MAC
• MS Windows

Area of work experience

• Quality assurance or control

Additional information

Transportation/travel information

• Own transportation
• Willing to travel regularly
• Valid driver's licence

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Long-term care insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Wellness program