information technology (IT) support technician

Work setting

• Help desk
• Office building
• General office
• Private company, corporation or industry

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Perform Web-server backup and recovery operations

Credentials

Certificates, licences, memberships, and courses 

• Microsoft certified professional (MCP)

Experience and specialization

Computer and technology knowledge

• Servers
• MS Office
• MS Windows
• SharePoint
• TCP/IP
• MS Exchange
• Information technology
• Server Hardware
• X Windows

Equipment and machinery experience

• Routers

Area of specialization

• Switching
• Information and Communication Technology (ICT) Experience

Additional information

Security and safety

• Criminal record check
• Reference required

Transportation/travel information

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Health care plan

Financial benefits

• Bonus
• Mileage paid