Address
Form of work
SalaryOverview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
- Information technology
- Computer science
- Psychology, other
Experience
1 year to less than 2 years
Work setting
- School or educational institution/establishment
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Multimedia software
- Website creation and management software
- Database software
Additional information
Security and safety
- Bondable
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Free parking available
