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Form of workReporting to the Supervisor, End User Computing, the Technician, Desktop Support is responsible for the day-to-day delivery of site support services by providing tier one and tier two support for computer hardware and software.
To be successful in this role, we are looking for someone with excellent interpersonal and communication skills; someone who is self-motivated and collaborates well with a team. This person can deliver training and assistance in a professional and customer service-oriented manner. Outstanding attention to detail, adaptability, and the ability to prioritize contending demands in a fast-paced environment are vital.
Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it is biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about!
Responsibilities:
- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
- Assist staff with the installation, configuration, troubleshooting, and ongoing usability of desktop computers, laptops, peripheral equipment, and software within established standards and guidelines
- Work with vendor support, help desk, and network operations staff to resolve client issues, maintaining a history through our ticketing system
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
- Coordinate with procurement staff to purchase hardware and software, assessing functional needs to determine specifications for purchases
- Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable
- Maintain local network policies, practices, security measures, and control documentation
- Deliver training on the operations and functionality of various applications, printers, and systems
- Allocate more sophisticated calls to the relevant IT support member and arrange for external technical support where problems cannot be resolved in house
- Follow up with internal support providers and third-party service providers until issues are resolved
Qualifications:
- Minimum two years of experience in Information Technology within a corporate office technology environment
- Detailed understanding of Windows and Microsoft Office Suite®
- Familiar with all components of laptops and desktops and can replace peripheral components, perform upgrades and repairs to legacy systems
- Extensive experience with an incident management system
- Knowledge of computer hardware technology, remote diagnostics tools, client/server networking, and smartphone systems
- Experience with internet and intranet including email, web-based applications, and internet browsers is an asset
- Familiarity with remote tools such as SMS, Remote Assistance, and Remote Desktop is an asset
- Knowledge in SCCM is an asset
Benefits:
Teck employees receive a competitive compensation package that includes, but is not limited to, base salary plus the following benefits:
- Two Annual Bonus Plans
- Comprehensive Benefits Plan
- Retirement Package
- Employee Share Purchase Plan
- Health Lifestyle Account
Salary Range: $71,000 - $84,100
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.
Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references.
About Teck
At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc.
Teck has been named one of Canada's Top 100 Employers and is one of Canada's Top Employers for Young People .
The pursuit of sustainability guides Teck's approach to business. Teck has been recognized as one of the Global 100 Most Sustainable Corporations by Corporate Knights and is ranked #1 in the Metals and Mining industry on the S&P Dow Jones Sustainability World Index (DJSI).
Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.
Learn more about Teck at www.teck.com or follow @TeckResources .
Job Segment: Coal Mining, Technical Support, Help Desk, Information Technology, Mining, Technology
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