Desktop Support Expert

Desktop Engineer

Job Code
P016

Location
Home-based, virtual office environment

Required Key Areas of Expertise

• Microsoft Exchange-based Outlook email
• Microsoft software products and applications, workstation, notebook and peripheral setup, offsite access for users
• Setup and validate Virtual Private Network (VPN) configurations
• Basic network management, such as user maintenance

Essential Activities
Responsibilities

• Support, diagnose and troubleshoot all versions of Windows-based desktop and laptop computer systems and others as needed
• Work directly with computer end users in assisting to identify and resolve application and operating system issues that hinder user productivity
• Install, setup, configure and test a variety of application programs on user workstations
• Work on-site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment
• Perform deployment of new end-user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
• Assure the timely diagnosis and repair of desktop and laptop computers and related equipment
• Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet

Experience/Education
Minimum Work Experience Requirements

• Three years background in workstation admin (new program configuration, computer and peripheral deployment, trouble analysis and correction)
• Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to network problems and escalate problems when necessary
• In-depth experience providing software help to small-companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word, and Excel
• Excellent speaking and written communication ability
• Demonstrated dedication to enabling continuous operations
• Operate without supervision and show marked quality of ownership and motivation

If you wish to look further into this position, please send your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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