Customer Service Team Member

Our growing business is looking for a skilled individual to join our team as a Customer Service Representative. The successful candidate will have a strong command of the company’s Customer Service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

The position will include the following duties:

· Answers incoming customer calls for orders

· Creating invoices, posting payments, and preparing statements

· Inner and outer company reports and spreadsheets using excel and other software.

· Update customer information in the Customer Service database during and after each call

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Working as part of the team in a positive, friendly atmosphere

· Checking orders, back orders, and providing support to the Shipping/Receiving.

Position Requirements:

· High school diploma/GED required (Associate degree in a business related field preferred)

· Proficient in Microsoft Excel, Office, and Word, Accounting Software

· Typing

· Strong grammar imperative

· Excellent verbal and written communication skills

· Professional and courteous with customers at all times

· Able to multitask in a busy environment

· Above average organizational skills

· Able to work under deadlines and pressure

· Willingness to learn and change

· Positive Attitude and team oriented

Extra consideration is given to candidates with experience in additional programs and E-commerce experience.

Salary will be based on the individual's experience.

Medical/Dental Benefits available within 3 months of employment

Shift: 10 AM to 7 PM (8 hours shift; 2 1/2 hour breaks daily, weekends off

Benefits:

· Vision care

· Extended health care

· Dental care

· Life insurance

· Casual dress

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person