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Customer Service/Inside Sales Representative (On-Site)Job Description
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Title: Customer Service / Inside Sales Representative(On-Site)
Location: Onsite at 95 Union St. Glace Bay NS
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service/Inside Sales Representative position at Concentrix + Webhelp is just the right place for you
As a Customer Service / Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. .
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Inside Sales Representative, you will:
- Passionately help customers achieve the best experience with our client's services during each interaction, allowing you to reach your sales goals.
- Spontaneously offer customized products or services as appropriate.
- Commit to continuous learning for maintaining a broad knowledge of client products and/or services.
- Assist members in ordering/refilling medication and enroll in mail delivery Pharmacy.
- Look for ways to save members money by providing cost comparisons – retail pharmacy versus the mail-order pharmacy.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Representative role include:
- A high school diploma or equivalent (must be able to provide proof of education), with six months of sales experience preferred.
- Able to successfully pass a criminal background clearance check.
- Ability to work Full time, Monday through Friday 9 AM – 9 PM AST and Saturday 9 AM - 7:30 PM AST (subject to change).
- Successfully pass all required assessments for English language, typing utilizing PC, multitasking, and computer navigation.
- Demonstrated sales technique and negotiation skills.
- Talent for delivering outstanding service with strong communication skills, in both written and verbal form.
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The opportunity to work from home until we return to the office setting or the opportunity to work with a great team in our beautiful Glace Bay facility
- Equipment provided
- The opportunity to shine in and grow your career with clear paths for development – we invest in you!
- Paid training 9:00 AM – 5:30 PM AST (3 weeks)
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Location:
CAN, Glace Bay, NSLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
