Address
Form of work
SalaryJob description
NextBee.com, a leading marketing software company, is looking for a Customer Success Manager.
As a Customer Success Manager, you’ll be responsible for turning our current clients into raving fans. You'll own the ongoing relationship with our clients and be the primary point person for all client contact. That means you'll be responsible for working with the client, the operations team, and the rest of the client advisory team to deliver above-and-beyond service from the moment a plan goes live on our platform. You'll also serve as the voice of the client to our product and engineering team and help drive forward new initiatives and features to improve the client experience going forward. In short, you’ll be a co-creator of the client-facing side of NextBee.
Your responsibilities: -
Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in-person meetings
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to the clients.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer’s usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
Liaise between the customer and internal teams
Requirements -
3+ years of Client Service role, ideally working with a portfolio of multiple accounts.
A plus if you have business development, and/or Client Success experience in IT/Software industry
Passion for delivering amazing customer experiences
Excellent verbal and written communication skills
Comfortable presenting to an audience
High attention to detail and superb organizational skills
Natural problem solvers are never satisfied with the status quo
Thrive in a fast-paced, ever-changing startup environment
Bachelor's degree or equivalent experience.
Job Type: Full-time
Pay: $29,756.00-$73,455.00 per year
Schedule:
- Day shift
