Customer Success Manager (Mid Island)

Are you looking for an opportunity to put your customer relationship and sales skills to work in a sector that’s changing the world? Viridian Energy Co-Operative (VEC) is seeking a Customer Success Manager with a unique combination of customer engagement and sales closing skills to make a significant contribution to our community and the environment.

We are a workers cooperative (which means employee-owned) and offer a friendly, fun community-focused work environment with a family vibe. Along with a comprehensive benefits package, there is the opportunity to become a member of the cooperative, which means you’re a co-owner and have a say in how we do things as well as share in our success through patronage dividends.

Who You Are

To say you’re great with people is an understatement! People are drawn to your warmth and enthusiasm and you quickly develop rapport with all kinds of personalities. You understand the customer journey and are passionate about giving customers the very best experience from saying “yes” to the final install and beyond. Your strong communication skills help you engage with customers and your relationship building skills help you retain them. A natural problem solver, your customers know you as someone they can trust to clear roadblocks. Some sales experience would be an asset, but we won’t be asking you to do any cold calls (we promise)!

Here's what you'll be doing:

Advocating for the company. Represents the company and champions the work we do, explaining to customers how we can meet and exceed their needs, and ultimately influencing our customer base.

Being the customer’s voice. Works one on one with our customers, leading them through the entire process, creating a seamless and stress-free experience.

Performing on-site sales visits. Building the client’s confidence in VEC’s expertise while collecting detailed site information used to construct a detailed quote.

Educating and encouraging green energy. Working with customers to build their understanding of the importance of energy conservation, while enabling their desired green energy solutions.

Building relationships between customers and the support team. Fosters a relationship between customers and the support team to address technical issues, minor product problems, and other basic questions.

Being the voice of, and advocating for, the customer. Gains an in-depth understanding of our customers likes and dislikes through surveys, reviews, and referrals, and analyses and shares this information to ensure that our customers’ voices are considered in company decision making.

Qualifications:

• Minimum of 5 years customer service experience
• Sales experience is considered an asset
• Ability to quickly engage with and build trust with new customers
• Quick learner
• Computer/software savvy
• Ability to follow detailed systems and processes

Other Requirements:

• Reliable vehicle to conduct site visits
• Occasional travel to Duncan office

Salary: $26-32/hour commensurate with experience

Hours of Work: 8am to 4pm, Monday to Friday

Work Setting: This is a hybrid position that consists of working from home, on-site work with customers, and occasional meetings at Viridian's office in Duncan.

Benefits include: Extended Health, Dental, Disability, Life Insurance, and Vision Care

Job Type: Full-time

Salary: $26.00-$32.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Duncan, BC V9L 6W3 (required)

Work Location: Hybrid remote in Duncan, BC V9L 6W3