Customer Support Associate

At Spara Executives, we specialize in driving customer acquisition and developing an unforgettable consumer experience. Our hands-on approach, both internally and externally, enables us to engage with our consumers in a multitude of ways across the region. Recently, our Customer Support Associate team has focused on innovating enhanced customer service and sales solutions processes. We need a driven, goal-oriented, and enthusiastic individual who can thrive in a fast-paced environment to join our Customer Support Associate team.

With an emphasis on a diverse and inclusive culture, our Customer Support Associate brings their ideas to the table to increase profit margins across all our client industries. With the support of our clients, we take immense pride in being independently driven, creative, and fueled by growth and development both within ourselves and our company. If you are self-motivated and hungry to jump into the workforce in a collaborative environment, this position is the perfect fit!

Responsibilities of a Customer Support Associate role:

• Educate oneself on all assigned client product and service offerings to be able to accurately and adequately engage with customers directly throughout the sales process
• Build and cultivate a long-lasting relationship with each client and individual consumer during and after the sales process to reinforce brand loyalty with the client
• Support the sales team, and other Customer Support Associates to effectively implement marketing strategies daily to lead to targets laid out by clients are met within a timely manner
• Identify holes or vulnerabilities throughout our sales processes to further bolster acquisition and efficiencies with ongoing consumer brand loyalty
• Analyze marketing trends to support clients and better understand who the target audience is and how to stand out against competitors
• Report sales, customer acquisition, and stick-ratio metrics back to upper-level management on the success of specific implemented initiatives to forecast the success of strategies moving forward

Requirements of a Customer Support Associate:

• 1-2 years of customer service and/or sales experience is required
• A professional, courteous, and upbeat, friendly demeanor while collaborating with other Customer Support team members and consumers
• Progressive and open-minded with an eagerness to learn, innovate, and be a forward-thinker
• Exceptional verbal and written communication skills are utilized daily when interacting with customers and clients
• A highly organized and goal-oriented individual who thrives in a fast-paced environment

Job Type: Full-time

Salary: $16.55-$22.50 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person