Customer Support Manager

Global Fleet Solutions is a premier fleet management solution and provider in the material handling industry. GFS specializes in the National Accounts program for leading manufacturers such as Hyundai, Konecranes, Carer Electric Forklifts, and more. Our comprehensive services include national procurement agreements, in-house leasing, and access to top equipment lines. With over two decades of success, GFS advocates for customers in maintenance and repairs, guaranteeing timely and cost-effective services.

Global Fleet Solutions is an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees. Venturis strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a motivated Customer Support Manager who will be responsible for managing high-profile national customer accounts and providing exceptional customer service to our customers.

Essential Duties & Responsibilities

As the Customer Support Manager your key responsibilities will include:

• Manage all work orders in the ERP system and actively manage work order progression
• Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates and reduce asset downtime
• Organize and manage incoming and ongoing jobs as well as incoming leads using established departmental processes
• Receive all inbound customer calls
• Provide updates to customers on their repair progression status
• Manage preventative maintenance programs
• Review, close and invoice complete service calls
• Secure approvals or PO’s from customers in writing
• Develop and implement unique processes that accommodate specific account requirements
• Keep accurate and detailed archives of machine history
• Liaise with contractors, local dealers and out of territory customers
• Manage service jobs from beginning to end

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Post-secondary education in Sales, Business, Management, or a related discipline
• Previous experience in a similar role preferred
• Mechanical knowledge of the heavy machinery industry is an asset
• Strong computer skills, including proficiency with Microsoft Office Suite required (Word, Excel, Outlook)
• Proven ability to manage conflicting priorities and schedules
• Proven experience working and leading in a fast-paced work environment
• Superior organizational skills and planning skills
• Strong interpersonal skills with the proven ability to communicate with individuals at all levels of the organization
• Confident self-starter and team player
• High-speed typing skills
• Ability and willingness to travel as needed
• Ability to work autonomously while maintaining performance standards
• Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Extended health plan – 100% employer paid
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Wellness days
• Ongoing professional development opportunities
• Work From Home!

The base pay range for this role is: $60,000 - $65,000 per year.

This is a remote role.

Global Fleet Solutions and Venturis would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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