Debt Collector

Solomon Jones LLP is a boutique-style firm representing many creditors nationally. Our firm takes pride in its culture and the way we provide the first-class service to our clients, adverse parties, and other professionals we deal with.

Collector Job Responsibilities:

• Works with coworkers to set debt collection strategies.
• Contacts debtors by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions debtors have about billing statements.
• Negotiates partial repayments and payment plans when possible.
• Vets and advises upper management of when a case should be set to be placed in the litigation process.
• Keeps track of payment due dates and sends reminders.
• Updates the account status when the debt has been paid.
• Sends necessary paperwork to debtors promptly.
• Maintains confidentiality and the utmost discretion.
• Collaborates with our paralegals if legal action is required.
• Uses debt collection software, skip tracing software, and public records databases.
• Complies with all federal and provincial laws and regulations as well as company policies.

Collector Qualifications and Skills:

• Collaborates with coworkers and has strong interpersonal skills.
• Excels at customer service and negotiation and stays calm and professional.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organization skills.

Education and Experience Requirements:

• A high school diploma or equivalent is required.
• At least one year of collections, customer service, or sales experience is required.

Solomon Jones LLP abides by the Statement of Principals set out by the Law Society of Ontario. We thank each applicant for their application. However, only those who we feel are suited for the position will be contacted. No calls or HR companies, please. Remuneration is based on experience and the amounts suggested herein are not necessarily those presented.

Job Type: Full-time

Salary: $2,800.00-$3,200.00 per month

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person