Desktop Support Technician - Onsite

(a) A+ Certification or equivalent experience

(b) Good working knowledge of Active Directory

(c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.

(d) Excellent customer service and communication skills including providing VIP support

(e) Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365

(f) Advanced knowledge of Microsoft Office suite of applications

(g) Support of End User for video conferencing units.

(h) Support of mobile devices

• Experience in managing and building POS devices.
• Desktop/Laptop Build and Laptop build and troubleshooting experience.
• Meeting room device hands and feet support in office

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system, printer and operating problems

• Consulting and instructing users on hardware and software questions/issues

• Collaborate with other IT Services Data Center and Network Infrastructure teams

• Install, maintain and upgrade equipment and its associated infrastructure

• Runs diagnostic tests to isolate system problems as well as proactive activities

• Operating Systems Windows, OS-X

• MS Office (Windows and Mac) software

• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

• Hands on experience removing viruses and spyware using various tools (Windows)

• Identifies, researches, and resolves technical problems including forming an RCA

• Responds to telephone calls, email, service tickets, and dispatched requests for technical support

• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

• Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

• Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

• Commercial experience in an IT Support Technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

• Experience in working with a helpdesk operation, to include Windows and Mac clients

• 2+ years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone

• Self-starter that is able to collaborate actively with others in a cross-functional team

• Proven attention to detail and high standards for quality

• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary

• Skilled in documenting written troubleshooting steps and instructions

• Business professional attire

Job Type: Full-time

Salary: $20.00-$38.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 4 years (required)

Language:

• French (required)

Work Location: In person