Dining Room Services Manager

Duties and Responsibilities:

· Ensure delivery and pick up of products to and from the kitchen is on time.

· Responsible for ensuring the Dining Room is clean and organized.

· General maintenance such as washing tables chairs and buffet areas.

· Keep service areas clean and free of debris, particularly the floors and side stations.

· Must be courteous and professional to guests and co-workers.

· Must create a positive guest experience. Smile and be helpful and friendly.

· Ensure service standards and proper procedures are being maintained at all times in the Dining Room. This may involve coaching and training as needed during and after shifts.

· Promote teamwork among Dining Room staff and with the kitchen staff.

· Must be able to adjust thermostats on heating system to appease customer requests.

· Read BEO’s for upcoming events in the building in order to anticipate the impact to the Dining Room and ensure that proper staffing and other preparations will be in place.

· Assist with administering training for all new staff. Helps to develop training plans for new personnel hired and works closely with the Food & Beverage Services Manager on this area.

· Ensure the 5pm sheet is completed and speak with all staff, when possible, about new information.

· Required to answer phone calls and retrieve and return all messages concerning Kiju’s Dining Room and any related messages, such as Catering inquiries.

· Maintain a daily log book of activities and information for reference by other staff and supervisors.

· Work closely with the F& B Services Manager to monitor labour costs & service levels.

· Work closely with the F& B Services Manager to input and monitor daily sales and perform invoicing of customer accounts, coordinating with the sales department when overlap of conference services.

· Send staff home when it is slower than expected and add staff when levels require this. This is to be done in coordination with the Dining Room Supervisor and F& B Services Manager when applicable.

· Ensure that programming in POS system is 100% accurate for the food and drink menu.

· Engage in any coaching and disciplinary actions as required.

· Maintain confidential material and discussions about staff and business operations with the F& B Services Manager.

· Take initiative and work closely with F& B Services Manager with improving service levels and standard procedures.

· Work shifts in other areas, such as catered banquet events, as required.

· Must be well groomed and appropriately dressed at all times.

· Report any incidents, such as missing products, etc.

· Responsible for daily, weekly and/or monthly beverage inventory counts and tracking controls & ordering for all F&B Services.

· You will be responsible to maintain a clean and organized liquor room at all times.

· Ensure décor, props, etc. are in good condition and relevant to the overall image of the Dining Room. Make changes as needed or consult with F& B Services Manager if needed.

· Adhere to the Building Fire Procedure and evacuation plan, lead and train the team to do so.

· Adhere to all Food Safety regulations while leading and providing training for the team.

· Adhere to all Health and Safety rules and regulation lead and train the team to do so.

Other Responsibilities

· Maintain positive relationships with Membertou’s Internal and External Customers, ensuring transactions or information received on behalf of the Band and/or its members are kept confidential.

· Maintain and improve Membertou’s Quality Management System as it relates to job related duties and and/or department.

· Other department related duties as required by the Director.

Skills and Qualifications:

• Minimum experience of five years in a supervisor/managerial capacity is required.
• Prior food & beverage supervisor experience is mandatory.
• Food safety handling and responsible beverage service certifications are an asset.
• Strong team player with good leadership abilities.
• Demonstrated exceptional guest service skills with a passion to anticipate and exceed guest expectations.
• Ability to lift up to 25 Kg.
• A keen eye for detail is essential.
• Self-motivated and efficient problem solver.
• Flexible availability for shifts: must be willing to work a variety of hours, based on business needs.

Job Type: Full-time

Salary: From $17.50 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Work Location: In person

Application deadline: 2024-02-02