Dinning Hall Supervisor

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

WHAT'S THE JOB?
Under the general supervision of the Chef Manager and/or Food Service Director, the Food Service Supervisor is responsible for overseeing the operations of their assigned unit which includes scheduling and training of employees, handling guest concerns, supporting administrative duties such as ordering, filling in at any stations as required, and ensuring the success of the assigned unit.

• Work with the Chef to plan and develop menus and recipes for the café and catering events; incorporating both the company’s promotional themes and the Healthwise Choices© Program, while also encouraging creative ideas from employees that fall within company guidelines and restrictions
• Working alongside the management team, put processes in place and monitor employee performance to ensure all required health and safety regulations and procedures are being followed, which can include:
• Providing on-the-job training to employees to assist in the application of knowledge to the job site
• Ensure employees are using the techniques conveyed during training and are properly using all the tools, supplies, and equipment provided (i.e. knives, ovens, cleaning materials)
• Ensure employees have purchased proper personal protective equipment (i.e. non-slip shoes, cut- resistant gloves) and that they are being used correctly
• Notify appropriate parties of malfunctioning or in need of repair equipment
• Make sure the location and employees are working within FoodSafe and/or ServeSafe standards as well as all applicable legislation and company policies
• Address the concerns of employees and work with the Food Service Director to create a safe and healthy working environment
• Communicate any operational changes to employees members clearly so that they can be implemented effectively
• Work alongside the Chef and kitchen employees to control costs of the location by taking measures such as:
• Conducting physical inventories, adequately maintaining the level of stock at the unit
• Complying with maintenance of food rotation in storage in order to minimize spoilage and waste
• Controlling portioning of food item standards to ensure recipe yield meets quantity and budget
• expectations
• Suggesting dishes that take advantage of seasonal availability
• Providing recommendations to the Chef Manager regarding budget requirements for assigned area, maximizing the profit of the location while reducing expenditures
• Relay with the Chef to coordinate ordering supplies
• Achieve the highest standards of cleanliness, hygiene, and sanitation during the food preparation process in all work areas, including the kitchen, fridges and freezers, front and back of house, and all related equipment
• Schedule and coordinate employees shifts and work assignments, taking into consideration business needs and the skills and abilities of individual employees
• Track attendance and report to the management team any late or absent employees

WHO ARE WE LOOKING FOR?

• Three years of experience in the food service industry as a supervisor
• ServeSafe and/or FoodSafe certified
• Superior communication skills in both verbal and written English.
• Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies
• Able to effectively use a computer and all related software, including POS equipment

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.