AddressThe Director of Events at the Hilton Mississauga Meadowvale is responsible for providing strategic leadership and direction to the Events Department. They will ensure the maximization of all Banquet revenues and will maintain and deliver the highest standard of service to all guests.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provides leadership and supports the team in achieving departmental goals and objectives
- Outlines all details of bookings in the form of banquet event orders and other reports so as to provide timely information to other departments regarding set up, purchasing and scheduling needs
- Provides sales support for team members at closing of potential business.
- Liaises with other department team members to communicate information and ensure customer satisfaction and hotel profitability
- Develops individual monthly production reports and monitors results in relation to goals
- Develops Events team members in career growth
- Builds strong relations with other hotel departments and team members
- Supervises Events team members, interviewing and hiring new team members
- Carries out appraisals, motivates team members, directs training and development of team members and disciplinary action when required
- Inspects function rooms and welcomes clients to ensure satisfaction and encourage repeat clientele.
- Prepares and customizes proposals, meeting client’s needs and hotel’s guidelines of profitability.
- Attends client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.
- Develops monthly and yearly banquet forecast
- Analyzes banquet revenues daily to ensure revenue goals are met
- Conducts site inspections with clients, showing rooms, meeting space, food and beverage and recreation facilities
- Provides written and verbal communication to client regarding the management of their account.
- Prepares and customizes proposals/contracts, meeting client’s needs and hotel’s guidelines of profitability
- Determines the value or quality of business with Event Managers
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Excellent oral and written communication skills
- Excellent organization skills
- Ability to work well under time pressure and/or demanding travel schedules
- Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
- Ability to perform critical analysis
- Strong experience in hospitality forecasting, pricing and inventory control
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Substantial operations/sales leadership experience, preferably 5 years or more.
- Knowledge of the hotel property management systems (Delphi FDC)
- Significant experience in revenue management or a similar analytical role
- Relevant degree, in business development or other relevant business field, from an academic institution
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
You will be offered a competitive benefits package and take part in the catering and events sales incentive plan. As a team member you will also become eligible to receive discounted products and services offered by Hilton Worldwide and its partners. Be eligible to apply for the leadership and managerial training programs offered by Hilton as well as be eligible to partake in task force assiognments. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or call 1-844-217-AODA.
