Director of Support Services - Port Alberni

The Alberni-Clayoquot Continuing Care Society (ACCCS) is an independent, non-profit organization operating two long-term care Homes (Fir Park Village & Echo Village) in Port Alberni on Vancouver Island. ACCCS is dedicated to ensuring that their long-time home care residents, who depend on the society’s services, can enjoy life in this hidden gem of a community in one of the most beautiful places in Canada.

About Port Alberni, BC:

Port Alberni is an exceptional place to live, offering affordable real estate, family-friendly communities and full amenities. Centrally located on Vancouver Island, Port Alberni is home to world-class outdoor recreation year-round. From urban living to rural amenities, including a wide array of modern healthcare services and facilities, state-of-the-art education institutions, and growing arts and theatre opportunities, this city has something for everyone who chooses to make Port Alberni their home.

Position Summary:

The Director of Support Services has the overall responsibility for the day-to-day management and operation of the Department of Support Services for Fir Park Village and Echo Village, including Food Services, Laundry, Housekeeping and Maintenance. This includes the planning, organizing, directing and controlling of the administrative and educational activities of the Department. The Director is responsible for the development of departmental policies and procedures, personnel supervision and support, resource management and monitors, evaluates and coordinates these services with other facility programs and services and outside agencies. The Director is responsible for development and implementation of purchasing and inventory control systems for the facilities.

Duties and Responsibilities:

I. Department Planning and Administration

1. Develops, implements and reviews departmental policies and procedures consistent with those of the organization.

2. Develops annual goals and objectives for the department.

3. Develops and implements a quality assurance program that complements the organization wide program.

4. Plans and oversees the utilization of annual budgets for the department, ensuring that all expenditures are within organizational budget guidelines.

5. Develops and oversees the implementation of purchasing policies and procedures for the organization in compliance with accepted accounting practices.

6. Prepares a monthly operating report for the Executive Director summarizing the department’s activity in meeting the goals and objectives of the department.

7. Recruits, selects, orientates, directs, evaluates, disciplines and terminates employees of the department in conjunction or consultation with the Director of Business & HR and the Executive Director according to the accepted policies and practices of the organization.

8. Plans in-service and continuing education for staff pertinent to the roles of the department and the needs of the organization.

9. Participates as a member of Management in meetings of the Joint Union Management Committee, the Occupational Health and Safety Committee and other joint committees.

10. Establishes and maintains liaison with the Residents’ Councils, other facilities and organizations in the Community and within the health care industry.

11. Participates in senior management meetings as a member of the Management Team of the facilities.

12. Attends A.C.C.C.S. board and committee meetings and special events as may be required.

13. Develops and provides departmental reports and other information as may be required by the Executive Director and the Board.

II. Department Services

1. Dietary/Food Services

a) Responsible for planning, preparation and serving nutritious meals, following a cycle menu format, based on Canada Food Guide.

b) Coordinates information from the consulting Dietician to ensure that general menus are adapted to meet all special and therapeutic needs of individual residents.

c) Ensures that cultured food habits and resident preferences are considered in menu planning.

d) Plans and monitors the provision of meals and refreshments to the staff and public.

e) Liaises with the clinical dietician, family members, residents and other members of the healthcare team in meeting the nutritional needs of residents.

2. Laundry

a) Ensures the operations of laundry and housekeeping services in the facilities meets all health and safety and infection control guidelines.

b) Ensures the provision of adequate supplies of clean linen to meet the ongoing needs of residents and the department of resident care.

c) Coordinates day to day, seasonal and annual cleaning cycles to ensure a high standard of cleanliness in resident rooms and common areas of facilities.

d) Liaises with department of resident care in the provision of as needed and special housekeeping services.

e) Ensures the proper handling and storage of all chemical substances utilized in the department.

3. Maintenance

a) Ensures the ongoing maintenance of building and grounds in both facilities.

b) Ensures that annual maintenance programs are carried out on all equipment and systems.

c) Coordinates safety inspections, WHMIS in-services and participates in monthly fire and emergency response drills.

d) Coordinates purchasing/inventory systems with maintenance and accounting staff.

Other responsibilities as assigned.

III. Qualifications

1. Education/Certification

Registered Dietician or Certification on Canadian Society of Nutrition Management (Required).

In addition a Master's Degree in Health Science would be preferable.

2. Experience

A minimum of five years experience as a Director of Support Services, Director of Food Services, or a similar position in residential care.

Must have demonstrated competence in directing environmental Support Services and food and nutrition programs for residents.

3. Skills

Must demonstrate:

Ability to communicate effectively, tactfully, maturely and with integrity when working with residents, staff, families and community contacts;

Proven decision making and interpersonal skills;

Competence in administrative and personnel management;

Please read carefully the entire job posting before applying to the position.

Salary is based on relevant education and experience.

Job Types: Permanent, Full-time

Salary: $70,000.00-$115,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Relocation assistance

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently living in British Columbia?

Education:

• Master's Degree (preferred)

Experience:

• Management: 3 years (preferred)

Work Location: In person