Dispatch Administrator

Position Summary:

Reporting to the Manager, Service Operations, the Dispatch Administrator acts as the front-line service support for the service operations teams. This role is responsible for issuing work order requests, purchase orders, dispatch contractors and assists Service Operations Managers with scheduling of work, also assists with other administration duties.

Why work at BarW?

• Competitive compensation, annual incentive program and overtime eligible
• Employer paid benefits: health, dental, health care spending account, personal spending account (health and fitness) & more.
• RRSP program
• Paid vacation.
• Employee and family assistance program
• Apprenticeship & education reimbursement program
• Career progression with an industry leading team of experts
• Company/Personal safety program
• Employee discounts

Key Responsibilities/Accountabilities:

• Answer incoming customer inquiries and forwards to appropriate departments. Initiate trouble shooting via the telephone for customer inquiries.
• Issue work order requests, scrub and prepare for invoicing.
• Track and manage call status in various portals per customer contracts.
• Coordinate and dispatch sub-contractors as needed.
• Initiate WCB and Health and Safety requirements for sub-contractors and suppliers.
• Coordinate hotel bookings for technicians as needed.
• Responsible to verify credit or COD status prior to conducting business with customer.
• Assist Service Coordinator and/or Management in scheduling of work for technicians.
• Work with Managers/Coordinators from other departments and branches to share staff and resources.
• Issue and record purchase orders as required.
• Assist with other administrative duties.

Qualifications required for the position:

• Business or Office Administration diploma.
• Proficiency in Microsoft Office Suite.
• 3 - 5 years’ experience in a dispatch position.
• Previous experience in electrical industry an asset.
• Previous experience with work orders and purchase orders an asset.
• Customer Service experience.
• Teamwork and multi-tasking experience.

Diversity, Inclusion & Belonging - Statement

At Williams Petroleum we care about the lives of our employees, customers, and partners. This includes their whole selves and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse populations and backgrounds, where everyone can do their best work. In our world of construction and maintenance, it takes time to build infrastructure, this is our foundation to build on inclusion and belonging at Williams Petroleum.

#IND4

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Tuition reimbursement

Schedule:

• 8 hour shift

Work Location: In person