Dispatcher/Service & Installation Coordinator

Established in 1975,
Rhyno’s specializes
in heating, cooling,
ventilation,
refrigeration, plumbing
& electrical. Rhyno’s is
focused on delivering
high-quality customer
service across the South
Shore and surrounding
areas. From one-day
installations to multi-
phase construction
projects, our
experienced team is
dedicated to ensuring
every solution matches
our customer needs.

Our team of Red Seal
specialists in HVAC/R,
Oil, Gas, Plumbing,
Electrical and Sheet
Metal grows every year.
With our mentoring,
quality, and safety
programs, we are
committed to staying
at the forefront of our
industry.

JOB OPPORTUNITY

Dispatcher/Service &
Installation Coordinator
Full-time permanent position available

The Dispatcher/Service & Installation Coordinator is responsible for
responding to incoming phone calls and scheduling emergency and
non-emergency calls. This role is essential in ensuring the proper skillset
is dispatched to the appropriate locations to ensure resolution and
customer satisfaction. The Dispatcher/Service & Installation Coordinator
is a key Customer Service Representative for the company and is
expected to deliver a superior Customer Experience at all times.

This is an excellent career opportunity for a very personable and
energetic person who has the temperament to diplomatically deal with
both customers and internal team members to get the job done. Prior
experience as a field technician would be an asset but not required.

RESPONSIBILITIES
• Take incoming customer calls, dispatch work orders and triage to

repair and the dispatcher will communicate the findings and quote
to the customer

• Proactively address problems and requests related to the Service

Department by transmitting information or providing solutions

• Respond to all service requests from after-hours calls
• Forecast workload for 2-3 days out
• Keep customers updated on all pending and recommended work
• Ensuring customer files in the database are updated and accurate
• Other duties as assigned

SKILLS & QUALIFICATIONS
• High school diploma or general education degree (GED)

• 1+ year(s) related experience and/or training in customer service,

dispatching or project management or equivalent combination of
education and experience (preferred but not necessary)

• Prior experience as a trades technician or in the HVAC/R, electrical, oil &

plumbing field would be an asset

• Effective listening skills as well as a high level of written & verbal

communication skills

• Ability to work under pressure in a very fast-paced environment, and

respond calmly and effectively to stress

• Ability to prioritize, multi-task and have effective organizational skills

while coordinating schedules, handling calls and internal requests,
answering phones, and using computer technology

• Attention to detail and high level of accuracy
• IT competent; good typist and proficient with phone systems
• Highly motivated, flexible and positive attitude
• Possess cultural awareness and sensitivity
• A personality that blends well with a fast-paced, goal-driven

environment

250 North Street
Bridgewater, NS
B4V 2V6

1.800.595.4737

HEATING | VENTILATION | AIR CONDITIONING | REFRIGERATION | ELECTRICAL | PLUMBING | WATER TREATMENT

SCHEDULE
• Monday-Friday

7:30am-4:30pm
WORK REMOTELY?
• No

WHY WORK WITH US?
• Collaborative work

To apply, email:
joinourteam@rhynosltd.com