Address
Form of work
SalaryThe Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.
Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
Lakeland District is apart of the North Region. One of the larger communities of the area is Lac La Biche, Alberta. This district includes: Beaver Lake Provincial Recreation Area, Lakeland Provincial Recreation
Area and Sir Winston Churchill Provincial Park.
The Lakeland district is looking for motivated, courteous hand hardworking individuals with exceptional customer service skills to fill the Seasonal District Support and Information Officers positions for the following parks:
- Beaver Lake Campground
- Sir Winston Churchill Campground
- Pinehurst Lake Campground
To see the geographic area of North Region, download pdf: alberta-parks-protected-areas-provincial-map
Job Information
Job Requisition ID: 51886
Ministry: Forestry and Parks
Location: Lakeland District
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours (For Seasonal District Support) or 40 hours (Information Officers)
Regular/Temporary: Wage, Seasonal
Scope: Open Competition
Closing Date: Open until suitable candidate is found
Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
Salary:
- For Information Officers (AS2) based on 40 hours per week - $19.94 - $24.26 per hour
- For Seasonal District Support (AS3) based on 36.25 hours per week - $22.00 - $26.77 per hour
For all roles:
In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:
- 5.2 percent of regular wage earnings instead of paid holidays
- 6 percent of regular wage earnings instead of annual vacation pay
In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
- $3.25 per hour for weekends and holidays
- $2.75 per hour for evenings
Role Responsibilities
The Information Officer duties include the day-to-day operations at the registration booth/concession. Their responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. IOs are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Information Officers need to have strong time management skills, attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.
We are currently looking to hire:
- 1 Seasonal District Support (AS3)
- 7 Information Officers (IOs) (AS2)
As an Information Officer (AS2), duties and responsibilities include but are not limited to:
Administrative Duties:
- Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner
- As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park
- Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation
Business Operations (Booth, Camp Store, Concession):
- Acquire understanding and ability to use all functions of the Reserve.AlbertaParks.ca system in order to register campers, process changes such campsites and/or check-out dates, cancel reservations, complete check-outs, record reservations and processes payments or refunds using the system
- Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced
- Ensure building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times; reporting maintenance issues immediately
- Ensure hours of operation are communicated to visitors and facility is open during scheduled hours
- Retail sales of product and services which include: firewood, concession items, ice and ice cream, and rentals (where applicable)
- Responsible for inventory management and control – restocking of merchandise, general tidying and informing supervisor of any items that are low in stock
Continued Role Responsibilities
- Provide exceptional customer service as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner
- Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner
- Provide accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, directives, policies and regulations, as well as regional tourism opportunities and services
- Receive, respond and manage all customer service emergencies, issues, complaints, concerns and other feedback in highly professional and appropriate manner, including referrals to other appropriate departments, as required such as caretaking, maintenance, and visitor services, and following up on any such actions as required
- Assist and work closely with other parks program streams as required to ensure operational and visitors’ needs are met. (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement and other Visitor Services Staff)
- Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to supervisor
- Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information
As the Seasonal District Support (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:
- Manage a POS System, till floats to ensure that staff are able to provide appropriate change to visitors at all times
- Review and reconcile camping and retail sales revenue, enter on spreadsheets and complete bank deposits on a weekly basis
- Inputting self-registration envelopes and relevant data into spreadsheets and reconciliation forms
- Assisting Information Officers with cash out discrepancies
- Assist Supervisor with booth and store inventory to ensure proper supplies are available
- Assist supervisor with coordinating cover-offs for any staff absences
- Maintain open communication with other program areas to ensure visitors’ needs are met
Qualifications
Education and Experience:
- High School Diploma
- English language proficiency
• Available to work weekend and evening shifts occasionally during the season
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
- Familiarity with campground operations, park regulations, campground etiquette and surrounding park amenities
- Independent problem solving and adaptability
• Well-developed interpersonal and communication skills
• A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
• Outgoing, friendly personality that enjoys working with public in a team atmosphere
• Knowledge of local tourism, amenities, local flora and fauna
Prior to employment, successful candidates will require proof of:
- Valid Criminal Record Check
• Valid Driver’s Abstract
• Valid First Aid/CPR-C certificate
Information Officer (Administrative Support 2)
- High School Diploma with a preference for experience with point of sales machines, retail, cash handling and/or customer service
Additional requirements to be successful in this role:
- English language proficiency
- Knowledge of and experience in computer use and a variety of computer software (including but not limited to: Excel, Outlook, Word, Publisher)
Assets:
- Strong customer service skills
- Outgoing, friendly personality that enjoys working with public in a team atmosphere
- Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca
- Familiarity with campground operations, park regulations, campground etiquette and surround Park amenities
- Ability to work both independently and in a team setting
- Independent problem solving and adaptability
- Valid First Aid/CPR-C certificate
Prior to employment, successful candidates will require proof of:
- Valid Criminal Record Check
Notes
For Information Officers:
- This is a seasonal wage opportunity starting the beginning of April/May and going until September/October.
- This position will be required to work evenings, weekends and holidays throughout the duration of the summer as required.
Notes:
- Those selected for an interview will need to supply three work related references.
- The Seasonal District Support position will be primarly based out of the Lakeland District Office.
- Training will be provided to successful candidates.
- Shared rental accommodations may be available, dependent on Park location.
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
- Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.
- Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.
- Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties sucha s occasionally assisting the maintenance staff.
- Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.
- Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.
- Creative Problem Solving – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements.
Candidates are required to apply for a job online.
Current employees should access the Career tile in 1GX to submit their application to be recognized as an internal applicant.
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or a copy of the role profile, please contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.
