Driver Manager/Dispatcher

A Driver Manager manages and coordinates all local pick-up and delivery information from planning to driver. Driver Manger is responsible for ensuring that all assigned assets are achieving their required mileage per week in accordance with outbound/inbound planning as well as drivers. Driver Manager is responsible for ensuring that all available trucks/drivers are planned and moving efficiently and accordingly with Hours of Service (HOS) laws. Driver Manager is responsible (when required) for maintaining customer relationships and building strategic relationships in order to achieve consistent, market (or above) rates and dedicated volumes. Driver Manager is responsible for making sure that drivers have all required information to successfully complete their core competencies. Driver Manager is responsible for flow of communication between planner/operations to driver and from driver to planning/operations. Driver Manager is responsible for making sure that all assigned assets are properly tracked, traced, and utilized.

Primary Objectives:

• Maximize miles per week fleet utilization through driver convincing and operations/planning
• Ensure that all delivery/customer requirements are met as scheduled and booked
• Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
• Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order.
• Ongoing personal/professional development

Driver Communication

• Ensuring that all driver “return to work” dates are known and compliant with company policy
• Ensuring that drivers have all required information to successfully complete their pick-up or delivery
• Ensure that drivers have all required documentation to successfully complete border crossing
• Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
• Ensure that all driver issues are reported and noted in accordance to company policy

Customer Service

• Maintaining a professional and loyal relationship with all brokers/customers
• Ensures that all customer requirements are adhered to and properly communicated to supporting team
• Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
• Ensures that all pick up and delivery requirements are met to appropriate service levels

Hours

• This is a full time position
• Hours are from 8 am - 5 pm 5 days a week
• Work Saturday & Sunday with Tuesday and Wednesdays off each week

Skills & Abilities

• Ability to effectively manage competing priorities and maintain results
• Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
• Strong knowledge of North American trucking regulations and geography
• Assessment techniques such as: examining, questioning, evaluating and reporting
• Strong understanding of dispatch operations in the transportation industry
• Good analytical skills
• Effective planning and organization
• Creativity and resourcefulness
• Attention to detail and accuracy
• Ability to work effectively under pressure and tight deadlines
• Ability to think outside the box
• Ability to work as part of a team
• Ability to build relationships
• Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

• This position generally requires at least 1-2 years of related dispatch experience.
• Trans Plus Fleet Manager System experience is an asset

Physical Demands

• Ability to set for long periods of time
• Ability to view computer screen for long periods of time

Work Environment

• Ability to use a wide range of practical problem solving in a high stress environment

Job Type: Full-time

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Application question(s):

• Willingness to work in Night shift

Experience:

• Trucking industry: 1 year (required)

Work Location: In person